Customer Service Administrator

The role of Customer Service Administrator is to assist the effective liaison, support and assistance between the customer service department and the business, maintaining mechanisms for ensuring customer satisfaction. This course will give you the skills to ensure that the customer relationships function of the business is supported.

You will gain valuable skills in receiving, assessing, analysing, resolving, and documenting customer queries, and building relationships with clients.

As a Customer Service Administrator, you will provide general administrative support and be an integral part of the team, assist with filing, data entry, typing and assisting in the management of communications and paperwork, managing diaries, assisting with travel arrangements/organisation, looking after visitors, and assisting with general reception and telephone duties.

What Makes This Course Special

  • Excellent progression routes to Higher Education
  • Progress to extensive employment opportunities
  • Highly experienced team of teachers
  • Real practical administration and customer service skills for the business world
  • Learn practical skills and apply knowledge

Course Content

  • Customer Service
  • Reception and Frontline Office Skills
  • Work Experience
  • Business Administration
  • Spreadsheets
  • Word Processing
  • Information and Administration
  • Text Production

Progress to further study and careers including:

  • Step-up to a wide range of Higher Education Courses
  • Customer Service Advisor
  • Office Administrator
  • Sales Representative
  • Retail Administrator
  • Receptionist
  • Service Desk Administrator


I studied customer service at Carlow Institute with the goal of growing my skills and confidence with working in administration. This course helped me to learn more about the practical side of customer service such as Microsoft Office and the work experience helped me gain valuable experience. Since finishing the course, I’ve begun working as a civil servant with the Department of Justice and got a student of the year award from Carlow Institute, it was absolutely worth it”


Entry Requirements


  • QQI Level 5 Certificate in Office Administration 5M1997


  • All course fees, from registration to exams and awarding body fees as well as course materials and equipment are covered.
    (see costs, fees and finance)

Garda Vetting
See the Garda Vetting details on the Entry Requirements Page

PLSS Code: 415215

Coordinator: Miriam Monahan

Course is subject to minimum enrolment. The programme content shown is indicative and is subject to change according to Awarding Body requirements as well as enrolment and resources.