Project Description

Customer Service Administrator

5M-Business Faculty

The role of Customer Service Administrator is to assist the effective liaison, support and assistance between the customer service department and the business, maintaining mechanisms for ensuring customer satisfaction. This course will give you the skills to ensure that the customer relationships function of the business is supported.

You will gain valuable skills in receiving, assessing, analysing, resolving, and documenting customer queries, and building relationships with clients. As a Customer Service Administrator, you will provide general administrative support and be an integral part of the team, assist with filing, data entry, typing and assisting in the management of communications and paperwork, managing diaries, assisting with travel arrangements/organisation, looking after visitors, and assisting with general reception and telephone duties.

You will also have options for progression to Higher Education courses and to Level 6 Supervisory Management at Carlow Institute.

What Makes This Course Special

  • New for 2022-23
  • Excellent progression routes to Higher Education
  • Progress to extensive employment opportunities
  • Highly experienced team of teachers
  • Progression to Higher Education
  • Learn practical skills and apply knowledge

Course Content

  • Customer Service
  • Reception and Frontline Office Skills
  • Work Experience
  • Business Administration
  • Spreadsheets
  • Word Processing
  • Information and Administration
  • Text Production

Progression
Progress to further study and careers including:

  • Customer Service Advisor
  • Office Administrator
  • Sales Representative
  • Receptionist
  • Service Desk Administrator
  • CW906 Business
  • CW938 Business with Law
  • CW018 Business
  • CW058 Tourism and Event Management
  • WD173 Hospitality Studies
  • WD013 Legal Studies
  • WD134 International Business
  • WD003 Business

Entry Requirements

Certification

  • QQI Level 5 Certificate in Business Studies 5M2102

Costs

Garda Vetting
See the Garda Vetting details on the Entry Requirements Page

Apply Now

PLSS Code: 348129

Coordinator: Miriam Monahan

Course is subject to minimum enrolment. The programme content shown is indicative and is subject to change according to Awarding Body requirements as well as enrolment and resources.