Executive PA (Personal Assistant) & Office Administrator

Do you need the skills to be efficient, as the point of contact between the manager and internal/external clients? The Executive PA screens calls, organises workflows, directs phone calls and distributes correspondence effectively. Gain the ability and confidence to multi-task, and handle requests and queries in an appropriate and professional manner. Learn vital business skills in managing diaries, scheduling meetings, appointments, and document production.

Learn key practical skills to manage travel arrangements, order supplies, producing accurate Human Resources reports, presentations, briefs, and devise and maintain an effective office filing system.

What Makes This Course Special

  • New Course for 2024-25!
  • Get ‘hands-on’ experience
  • Learn with expert staff
  • Excellent progression routes to Higher Education
  • Gain real skills in practical projects, problem solving and solutions
  • Visits and trips
  • Step-up to a wide range of Higher Education courses

Course Content

  • Word Processing 5N1358
  • Information and Administration 5N1389
  • Text Production 5N1422
  • Customer Service 5N0972
  • Work Experience 5N1356
  • Business Administration 5N1610
  • Spreadsheets 5N1977
  • Human Resources 5N3586

Progress to further study and careers including:

  • Step-up to a wide range of Higher Education courses
  • Office Human Resources Administrator
  • Executive Personal Assistant
  • Customer Servicer/Sales Representative
  • Frontline Office Receptionist
  • Service Desk Administrator

Our Students Say


After a 5-year work period, I returned to education and earned a Level 5 Certificate in Customer Service and Office Administration. Feeling the need for change, I found the perfect fit in this course, combining my aptitude for computing and customer interaction. The engaging modules, supported by excellent teachers, provided practical skills and relevant information applicable to the workplace. I highly recommend this course for those interested in professional development. Remember, your opportunities are limitless – seize them!


Entry Requirements


  • QQI Level 5 Certificate in Office Administration 5M1997


  • All course fees, from registration to exams and awarding body fees as well as course materials and equipment are covered.
    (see costs, fees and finance)


Garda Vetting
See the Garda Vetting details on the Entry Requirements Page

PLSS Code: 415871
Coordinator: Miriam Monahan

Course is subject to minimum enrolment. The programme content shown is indicative and is subject to change according to Awarding Body requirements as well as enrolment and resources.